Good to know for your holiday in Großarl
All the important information at a glance
So you can plan your stay at Kathrin – pure alpine living in a relaxed way, you’ll find answers here to the most frequently asked questions about getting here, your stay, amenities and service. This way, you’ll know what to expect in our apartments in Großarl before your holiday and can easily prepare for your time out in the Salzburger Land.
Booking & Stay
What are the check-in and check-out times?
Check-in is possible from 3:00 PM, check-out is by 10:00 AM. If you wish to arrive earlier or extend your stay, you can book an Early Check-in or Late Check-out – subject to availability and prior arrangement.
Is an Early Check-in possible?
Yes. Depending on availability, you can occupy your apartment from 10:00 AM. For an Early Check-in, we charge €80.00. Please inform us in good time before your arrival so that we can check availability.
Can I book a Late Check-out?
Yes. Depending on availability and prior arrangement, you can use your apartment until 6:00 PM. For a Late Check-out, we charge €80.00. Please inform us in good time before your departure so that we can check availability.
Are dogs allowed in the apartments?
Yes, dogs are welcome in selected apartments. For your four-legged companion, we charge €25.00 per night. Please inform us about your dog when booking so that everything can be prepared for your arrival.
Cancellation
What cancellation policy applies?
The applicable cancellation conditions depend on the booked rate and are stated during the booking process and in your booking confirmation.
Is travel cancellation insurance recommended?
Yes. Travel cancellation insurance protects you from unexpected costs if you cannot start your holiday or have to cut it short. Especially for longer stays, we recommend taking out appropriate insurance.
We recommend taking out insurance directly online with Europäische Reiseversicherung. Calculate and take out online insurance: Travel insurance for holidays & business trips
Which payment methods are accepted?
You can conveniently pay for your stay in cash as well as withdebit card, Visa, Mastercard or American Express.
Apartments & Amenities
Are the apartments suitable for families?
Yes. The spacious apartments offer plenty of space for families and feature a fully equipped kitchen, comfortable living areas, and ample room for shared relaxation. Thanks to various apartment sizes, every family will find suitable accommodation.
Are bed linen and towels provided?
Yes. Bed linen, hand towels, and bath towels are already available in the apartment upon your arrival and are, of course, included in the stay.
Are baby cots and high chairs available?
Yes. We are happy to provide cots and high chairs – subject to availability – for €25.00 per night. Please inform us of your request when booking.
Is there Wi-Fi throughout the house?
Yes. Free Wi-Fi is available throughout the apartment house.
Do all apartments have a balcony or terrace?
Yes. All apartments have a private balcony or terrace – ideal for enjoying the fresh mountain air and the view of the Großarl mountains.
Is there a ski room and a ski boot dryer?
Yes. A heated ski room with a ski boot dryer is available for your ski and snowboard equipment.
Can bicycles and e-bikes be stored securely?
Yes. Bicycles and e-bikes can be safely stored in the designated bike room during your stay.
Is there a way to charge e-bikes?
Yes. Charging facilities for e-bikes are available in the bike room.
Is there a lift in the house?
Yes. All floors of the apartment house are easily accessible by lift.
Wellness & Spa
Is the wellness area included in the stay?
Yes. The use of the wellness area with indoor pool, sauna, infrared cabin, and relaxation room is included in the stay for all guests.
What are the opening hours of the wellness area?
The wellness area is open daily from 8:00 AM to 8:00 PM. The sauna is available daily from 3:00 PM to 8:00 PM.
Are bathrobes and sauna towels provided?
Yes. For the duration of your stay, we provide you with a bathrobe and sauna towels free of charge.
Culinary & Service
Is there a bread roll service?
Yes. Upon request, we will order fresh bread daily from the local baker Unterkofler. The bread roll service can be booked before your arrival or flexibly during your stay. Billing will be done after your order.
How do the breakfast boxes work?
Our breakfast boxes are lovingly put together with selected regional products and prepared for pick-up (from 7:30 AM). You can choose between different options and start your holiday day relaxed with breakfast in your apartment.
What’s available in the mini-shop?
In the 24/7 mini-shop, you will find drinks, snacks, regional specialties, and homemade dishes to go. This way, you can flexibly and easily cater for yourself at any time.
Can the fridge be stocked before arrival?
Yes. We are happy to stock your fridge with selected groceries before your arrival. This way, you can enjoy your holiday from the very first moment.
How does the self-service bar work?
In our lounge, you will find a self-service bar with a selection of chilled drinks. Consumed drinks are easily booked to your reservation using your apartment card and billed at the end of your stay.
Are there restaurants and shops nearby?
Yes. Thanks to the central location, you can easily reach restaurants, cafés, supermarkets, and other shopping facilities within a few minutes’ walk.
Arrival & Mobility
Is there parking directly at the apartment house?
Yes. Ample parking spaces are available directly at the house for our guests.
Is parking free of charge?
Yes. During your stay, you can park for free directly at the apartment house.
How far away are the mountain lifts?
The valley station of the Großarl mountain lifts is only a few minutes’ walk from the apartment house and easily accessible on foot.
Alternatively, you can conveniently use the free ski bus, which stops directly in front of the house every 15 minutes.
The Alpendorf mountain lifts, Snow Space Salzburg, are only 15 minutes away by car or public bus.
Is there a ski bus stop at the house?
Yes. The ski bus stop is located directly in front of the apartment house and takes you comfortably to the Großarl mountain lifts. The bus runs every 15 minutes and is free for all guests.
Is the Guest Mobility Ticket included in the stay?
Yes. The Guest Mobility Ticket is included in the stay for all guests. Upon request, we can send you the ticket digitally before your arrival.
Can public transport be used free of charge?
Yes. With the Guest Mobility Ticket, you can use all public transport throughout SalzburgerLand free of charge. This way, you are comfortably, sustainably, and flexibly mobile during your stay.